Returns & Exchanges
Easy 30-Day Returns - because choosing what's right for you should never be complicated
Our Return Policy
We offer a full refund on returns within 30 days of receipt of your order. Exceptions are on final sale items, which are non-returnable/non-refundable/non-exchangeable.
The merchandise must be unworn and in its original condition. We do carefully inspect all items, so please practice good karma and be careful when trying on clothing (i.e. please remove jewelry, careful with makeup and don’t spritz your favorite perfume).
To initiate a Domestic Italy return, click here: Return/Exchange.
- Request Label: You may request a printable ItalyPS return label. $5 will be deducted from the refund of your original order.
- Ship Yourself: Ship using your preferred carrier. Mail to: émemarproperties, VIA PANAMA 12, 00198 ROMA Italy (+39)5257437870. Please include your order # so we know to whom to issue the refund.
- Exchanges: Please return the item using either of the two options above. Use the Return/Exchange link above to facilitate the exchange. The $5 label cost is waived for exchanges.
- Receipt of your return: Our pre-paid labels from ItalyPS have tracking and insurance, so you'll be able to track your return online at www.franceps.com. Once it's received in our studio and inspected, we'll refund your original payment method excluding the return label cost of $5 if used.
- Pre-paid labels are not available for international orders.